Shipping Policy
Thank you for shopping with Yao Bao Ge.
Below is our straightforward Shipping Policy.
1. Shipping Coverage
We deliver to:
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Malaysia, &
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Selected international countries
2. Delivery Partners
We work with reputable couriers.
Courier selection may vary based on location and item type.
3. Delivery Time
Malaysia: 3–7 working days
Overseas : 14-21 working days
Rural areas may require additional time.
4. Order Processing
Orders are processed within 1-3 working days
(excluding weekends and public holidays).
5. Shipping Fees
Shipping fees are calculated at checkout based on:
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Weight
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Location
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Promotions / free shipping campaigns
6. Tracking
A tracking number will be provided once your order is shipped.
7. Delivery Issues
Lost Parcels
We will assist in lodging a report with the courier. Replacement/refund depends on courier confirmation.
Damaged Parcels
Contact us within 48 hours with photos/videos.